Carpet Cleaning E1 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning E1 provides carpet and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the individual, business, or organisation requesting or receiving services from Carpet Cleaning E1.
Company, we, our, or us means Carpet Cleaning E1 as the provider of the services.
Services means carpet cleaning and any additional or related services offered by the Company from time to time, including but not limited to upholstery cleaning, rug cleaning, and stain removal.
Premises means the property or location where the Services are to be carried out.
Booking means a confirmed appointment for the provision of Services.
2. Scope of Services
The Company will provide the Services as agreed with the Customer at the time of booking. The specific scope of work, including the areas to be cleaned and any additional tasks, will be confirmed in the booking confirmation.
The Company reserves the right to decline to provide Services where the Premises or any item to be cleaned presents a health and safety risk, is excessively soiled beyond reasonable expectations, or may be damaged by the cleaning process.
All Services are provided on the basis of the Customer giving accurate information about the type and condition of carpets, rugs, upholstery, and any special requirements.
3. Service Area
The Company provides carpet cleaning Services primarily within the E1 postcode area and surrounding districts. Bookings outside this area may be accepted at the Company’s discretion and may be subject to additional charges or different time slots.
Availability of appointments may vary depending on location within and around the E1 service area, traffic conditions, parking restrictions, and access to the Premises.
4. Booking Process
Bookings can be made by contacting the Company using the contact methods advertised on our official materials and platforms. All bookings are subject to availability and acceptance by the Company.
At the time of booking, the Customer must provide accurate details, including the address of the Premises, type and approximate size of areas to be cleaned, parking information, and any particular requirements or concerns.
A Booking will be considered confirmed when the Company has provided a verbal or written confirmation, which may include the date, time window, estimated duration, and price estimate for the Services.
The Company may, at its discretion, require a deposit to secure a Booking. Any such requirement will be communicated at the time of booking.
5. Access and Parking
The Customer is responsible for ensuring that the Company has safe and lawful access to the Premises at the agreed time. This includes providing accurate entry instructions and notifying any building management or concierge where relevant.
The Customer must ensure that suitable parking or loading space is available for the Company’s vehicle, within a reasonable distance of the Premises. Any parking charges, permits, or fines incurred as a result of inadequate parking arrangements may be added to the Customer’s invoice.
If access or parking cannot be arranged on arrival and the Services cannot be carried out, this may be treated as a late cancellation and charges may apply as set out in the Cancellations section.
6. Customer Responsibilities
The Customer is responsible for removing small furniture, fragile items, valuables, and personal belongings from the areas to be cleaned, unless otherwise agreed in advance. The Company will not be liable for damage to items left on the floor or in the cleaning area that should reasonably have been moved.
The Customer must inform the Company of any existing damage, staining, wear, or defects in carpets, rugs, or upholstery prior to the start of the Services. This includes loose seams, fraying, shrinkage, colour fading, and any previous cleaning treatments.
The Customer is responsible for supervising any children, pets, or vulnerable persons at the Premises while Services are being carried out and ensuring that they do not interfere with equipment, chemicals, or the cleaning process.
7. Pricing and Estimates
Prices for Services are based on the information provided by the Customer at the time of booking, including room sizes, number of items, and overall condition. Any estimate given before the visit is subject to confirmation upon inspection.
If, on arrival, the Company finds that the scope of work is significantly different from that described at the time of booking, the Company will explain any necessary price adjustment before proceeding. If the Customer does not agree to the revised price, the Company may decline to carry out the Services, and a call-out or cancellation charge may apply.
All prices are stated in pounds sterling and may be subject to applicable taxes as required by UK law. The Company reserves the right to change its standard price list at any time, but such changes will not affect confirmed Bookings already agreed with the Customer.
8. Payments and Invoicing
Unless otherwise agreed in writing, payment for the Services is due on completion of the work on the same day. For commercial Customers, alternative payment terms may be agreed in advance.
The Company accepts the payment methods stated in its current customer information. The Customer is responsible for ensuring that funds are available and that payment details are correct.
If the Customer fails to make payment when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, and to recover any reasonable costs of collection, including legal fees if applicable.
The Company may issue invoices electronically or in paper form, and the Customer agrees to accept invoices in either format.
9. Cancellations, Rescheduling and No-Show
The Customer may cancel or reschedule a Booking by giving the Company reasonable notice. Unless otherwise stated in a specific agreement, the following will apply.
If the Customer cancels or reschedules more than 24 hours before the scheduled start time, no cancellation fee will normally be charged.
If the Customer cancels or reschedules less than 24 hours before the scheduled start time, the Company may charge a late cancellation fee, which may be up to a significant portion of the estimated service price to cover lost time and costs.
If the Company arrives at the Premises at the agreed time and is unable to gain access, or if the Customer is not present where required to grant access, this may be treated as a no-show or late cancellation, and a call-out or cancellation charge may apply.
The Company reserves the right to cancel or reschedule a Booking in case of unforeseen circumstances, including staff illness, equipment failure, severe weather, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.
10. Service Quality and Complaints
The Company aims to provide Services with reasonable care and skill, consistent with industry standards for carpet and fabric cleaning.
If the Customer is dissatisfied with any aspect of the Services, they must contact the Company as soon as possible, and in any event within 48 hours of completion, so that concerns can be investigated. The Customer should provide clear details and, where possible, photographs of the issue.
Where a complaint is justified, the Company may at its discretion offer a re-clean of the affected area, a partial refund, or another appropriate remedy. Any such remedy will be limited to the value of the Services originally provided for the affected area.
11. Liability and Limitations
Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited under UK law.
Subject to the above, the Company’s total liability to the Customer arising out of or in connection with the provision of Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid or payable by the Customer for the specific Booking in question.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of reputation, arising out of the Services or any delay or failure in providing them.
The Company will not be liable for any pre-existing damage, wear, or staining to carpets, rugs, or upholstery, or for any damage arising from defects or weaknesses disclosed or undisclosed, including loose seams, shrunken backing, colour instability, or previous cleaning treatments.
While the Company will take reasonable care to achieve the best possible cleaning result, no guarantee is given that all stains, odours, or marks will be fully removed, particularly where they have been present for a long time or involve substances that permanently affect fibres or dyes.
12. Health, Safety and Environmental Practices
The Company uses cleaning products and equipment in accordance with relevant safety guidelines and manufacturer instructions. Where appropriate, risk assessments may be carried out for particular Premises or tasks.
The Customer must inform the Company of any health and safety risks at the Premises, including loose flooring, exposed wiring, restricted ventilation, or other hazards.
The Company will endeavour to use cleaning products that are suitable for the surfaces being treated. Customers with particular sensitivities, allergies, or environmental concerns should inform the Company prior to the Booking so that appropriate products can be considered where possible.
13. Waste, Disposal and Regulations
The Company will manage any waste generated during the provision of Services in accordance with applicable UK waste and environmental regulations.
Typically, routine waste from carpet cleaning, such as used water, minor debris, and packaging from consumables, will be handled by the Company’s operative in a manner that is safe and compliant with local requirements.
Where the Services involve the removal of larger quantities of waste, specialist materials, or items that are subject to specific disposal rules, additional charges may apply and may be agreed with the Customer in advance. The Company reserves the right to decline to remove or dispose of items that would require specialist licensing or treatment.
The Customer must not ask the Company to dispose of waste in a manner that violates any law or regulation. The Company may refuse any request to handle or remove waste that it reasonably believes to be unlawful, hazardous without proper arrangements, or outside the scope of its usual services.
14. Damage and Insurance
The Company will maintain suitable public liability insurance in respect of its activities. Details of cover can be provided on reasonable request.
If the Customer believes that the Company has caused damage to property during the provision of the Services, this must be reported to the Company as soon as possible, and in any event within 48 hours of completion. The Customer must allow the Company or its insurers reasonable access to inspect the alleged damage.
Any claim for damage will be assessed in light of the condition of the item before the Services, the information provided by the Customer, and the inherent risks of cleaning certain materials. Remedies may include repair, replacement, or compensation, subject to the limitations set out in these Terms and the terms of the Company’s insurance.
15. Personal Data and Privacy
The Company will collect and process personal data about Customers, such as names, addresses, and contact details, to arrange and provide Services, handle payments, and manage customer relationships. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will not sell Customer data to third parties. Data may be shared with service providers such as payment processors, accountants, and insurers where necessary to deliver the Services or comply with legal obligations.
16. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, industry practice, or the nature of the Services offered.
The version of the Terms and Conditions in force at the time of a Booking will apply to that Booking. Continued use of the Services after any changes take effect will constitute acceptance of the updated Terms for future Bookings.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Booking.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any written confirmation or specific agreement relating to a Booking, constitute the entire agreement between the Company and the Customer in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation that is not expressly set out in these Terms and Conditions.
